Staffing Resources

Customer Service

Buford, GA 30518

Posted: 01/09/2020 Employment Type: Temp Industry: None Job Number: 1883892 Pay Rate: $16.00/hour

Job Description

Customer Service Rep Jr. / Retail Support/Credit Team
Experience with processing credits, EDI orders, returns and freight claims etc.
Call Center experience a must
Essential Job Duties:
Processes orders and handles inquiries received by phone, fax and EDI. May be assigned customers requiring more detailed or special attention
Talks with customers by phone and receives orders for merchandise
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Keeps track of received data and source documents.
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes.
Verifies pricing on purchase orders, enters orders in the system and reviews for accuracy.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Checks inventory control and notifies stock control departments of orders that would deplete stock.
Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
Prepares invoices and shipping documents such as bill of lading.
Receives and checks customer complaints.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Compiles statistics and prepares various reports for management.
Meet all expected minimum KPI requirements, including but not limited to Upsells for customer service.
Assists Customer Service Management with special projects.
Stays current on system and process changes.
Initiates and issues return goods authorizations and warehouse research forms via Makita portal.
Assist customers with order status, backorder status and freight charges if necessary.
Strong emphasis on data/order entry with related computer responsibilities while maintain telephone support as needed.
Applicant Qualities Desired:
Identifies and resolves problems in a timely manner
Develops project plans
Completes projects on time and budget
Ability to write routine reports and correspondence.
Gathers and analyzes information skillfully.
Manages competing demands.
Reacts well under pressure.
Is consistently at work and on time.
Completes administrative tasks correctly & on time.
Ability to work in a fast-paced environment.
Bilingual a plus.
Education/Experience Desired:
Bachelor s degree (B.A.) from 4 year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience.
Must be proficient in Excel and other Microsoft Office Programs.
Experience working in a high volume, fast pace, call center.
Excellent organizational skills.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
Big Box account management experience a plus (i.E. Home Depot, etc.)
A positive attitude, a friendly personality and a passion with working with people.
Must be diplomatic, patient, and a good listener.
Must be able to multi-task and have strong problem solving skills, coupled with the ability to on your feet.

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