Staffing Resources

Administrative Assistant

Suwanee, GA 30024

Posted: 09/23/2020 Employment Type: TempToFT Industry: None Job Number: 1910089 Pay Rate: $19.00/hour

Job Description

Job Title: Administrative/Installation & Service Support technician Tuesday- Saturday// 8-5 or Mon-Fri
Department: Residential/Commercial
Reports To: Operations Supervisor
Summary of Position: Provide administrative and technical support to the residential and commercial installation/service departments by performing the following duties. Hours to be determined.
Essential Duties and Responsibilities include but are not limited to the following.
Support customers and technicians through-out the day through telephone technical support.
Create work orders for each Residential/Commercial customer, scheduling when needed.
Close out work orders for the Residential/Commercial business. Assuring the dollar amount and work performed is documented properly. Send to the billing department.
Perform call backs from the previous night/weekend after hour' s service calls. Scheduling when needed and/or documenting customers account.
Assist Installation/Service Manager in various duties, keeping him/her informed of technician, sales or paperwork issues.
Assist in scheduling Residential/Commercial business. (Retrofit, trim outs, takeovers, conversions)
Check in previous day work, checking for proper information as requested by manager.
Perform uploads of systems and various other duties when needed.

Assist in ordering when you know there is a product needed for a scheduled work order. Email request to be sent to warehouse manager.
Support us with the latest technology. Addressing any pros or cons associated with the proposed technology.
Assist in the development of field personnel. Advising the field supervisor of any concerns with ability or product knowledge with the technician(s)
Requirements (skills):
Minimum of 2 years experience in the alarm industry.
Ability to identify and solve all Residential systems and most Commercial.
Ability to walk customers through trouble-shooting there system to determine exact concern.
Able to document work orders properly to ensure technician understand what is needed to be done.
Fluent with computers and most software programs.
Customer service focused. Using proper attitude and addressing the customer in a professional and respectful manner
Multi-task oriented. Ability to perform multiple functions without losing place or getting frustrated.
Creative problem solver.
Knowledge of the residential construction industry.
Ability to route technician geographically for optimal productivity and less down time.
Pay $19.00-$24.00

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