Staffing Resources

Bilingual Customer Service

Buford, GA 30518

Posted: 10/01/2020 Employment Type: Temp Industry: Clerical Job Number: 1911012 Pay Rate: $16.00/hour

Job Description

Job Responsibilities:

Responsible for answering 50-90 customer calls related to the Power Tool Industry per day in a timely manner while ensuring superior customer service is delivered at all times to all customers both external and internal
Responsible for entering customers orders via phone, email and Fax which can include parts and accessories. Taking credit card payments
Primary contact for National Rebate Programs (End-users mail in redemption promos), Home Depot Store/Rental departments (sending pre-paid shipping labels, warranty repair, diagnostics, troubleshooting, basic product knowledge), End- Users (Home-owner and Contractors), Internal Customer Service, Factory Service Centers (12 locations, U.S. Only), Authorized Service Centers (100+ across the nation).
Must engage in troubleshooting Power Tools (Cordless Battery Operated and Corded Electric) Outdoor Power Equipment (String Trimmers, Chainsaws (Cordless, Corded Electric and Gas), Generators, Hedgers, etc.
Must be able to keep up with the daily KPIs set forth for the department (orders, tasks, special projects, etc.).
This role will expose key individuals to most business principles (Supply Chain, Customer Relations Management (CRM), Product Improvement, Sales, and Marketing).
Must be able to work on a computer for 8 hours a day while answering phones calls from a phone queue.
Basic to intermediate understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).
Will be trained to create / review various reports in order to improve the management of our customers both internal and external.
Will be cross-trained on various facets of the Customer Service Team and Credit Team (orders, sales, promotions, returned merchandise)
This position also requires the customer service rep to execute a great deal of follow up with the customers and sales reps.
Proactively accepts additional duties and/or responsibilities as directed by management.

Education, Skills and/or Experience Needed:
High School diploma is required.
A positive attitude, a friendly personality and a passion with working with people.
Must be diplomatic, patient, and a good listener.
Must have Technical Support Service experience with basic knowledge of Power Tools and Outdoor Power Equipment.
Must be able to multi-task and have strong problem solving skills, coupled with the ability to think on your feet.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, supervisors, sales reps, and customer service reps.
Excellent organizational skills
Identifies and resolved problems in a timely manner
Complete projects on time
Reacts well under pressure
Experience working in a high volume, fast-paced department
Prior experience in Tool Repair or Rental Repair is a plus
Intermediate understanding of Microsoft systems (Excel, Outlook, Access, Word, etc.).
Bilingual a plus.

Physical Demands:
This position requires you to work at a computer for 8 hours a day while answering calls, responding to emails, compiling reports, etc. May require lifting up to 15- 20 lbs. On rare occasions, bending, stooping, or reaching.
May be required to work overtime as needed.
Ability to work in a fast-paced environment.

Pay is $14.50-$15.50-- DOE
Benefits and PTO when you go perm

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