Staffing Resources

Cust Care

Suwanee, GA 30024

Posted: 06/28/2019 Employment Type: TempToFT Industry: Customer Service Job Number: 1837484 Pay Rate: $15.00/hour
Department: Customer Care Team
Job Description and Responsibilities:
Notify residential and commercial customers of the communication status of alarm systems.
Provide assistance in working low priority signals with the monitoring center and additional staff.
Data entry to include processing paperwork completed after job installations/activations.
Assisting customers with putting their systems in test mode as well as updating account information in multiple data bases.
Provide and maintain spreadsheets for monthly mailing lists. The mailing lists may include, but not limited to, tracking communication with customers, tracking possible follow ups needed, etc.
Provide assistance dealing with special accounts.
Assist with special projects as needed in the Customer Care Department.
Minimum Requirements;
High School Diploma. Associate' s or Bachelor' s degree preferred.
Strong customer service skills.
Excellent written and communication skills.
Dependable and works well both individually and within a team.
Efficient time management skills with the ability to multi-task.
Call Center/Customer service background preferred.
The hours for the Customer Care/Data Entry Specialist will be Monday-Friday from 8 am to 5 pm.

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