Staffing Resources

Customer Service

Cumming, GA 30040 | TempToFT

Post Date: 05/31/2018 Job ID: 1764424 Industry: None Pay Rate: $17.50/hour
Send your resume to resumes@staffing-resources.Com

Location: Cumming

Pay: $16.00-$20.00



Description: Customer Service Representative

Purpose: Serves customers by providing product and service information; resolving product and service problems. Follow up on orders, invoices, status, complaints and samples.
Job Description
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Die tracking and record keeping
Sample Tracking and/or checking
Send weekly reports to salesman
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments in Malaysia
Follow up on customer interactions and orders with factory in Malaysia
Update and maintain quote log
Update and maintain claim log
Order follow up late and potential late orders
Submit Claims to the factory.
Die Commitment Tracking
Update and Keep up to Date Procedures

ACCURACY IS EXTRMELY IMPORTANT. Mistakes on orders can be very costly to the business.
Candidate should have a good attitude and a friendly, professional demeanor.
Needs to have basic computer skills and a pleasant phone voice.
College degree preferred
Benefits: Paid Holidays and 11 days PTO in first year, 50% Healthcare (Humana) covered by company, 401k after 1 year (up to 4% match)

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