Staffing Resources

Customer Service

Duluth, GA 30096

Posted: 11/27/2018 Employment Type: TempToFT Industry: None Job Number: 1804841 Pay Rate: $14.00/hour
Monday- Saturday -There are three shifts, 8am-5pm, 9am-6pm, and 10am-7pm. The person would work every other Saturday and receive a day off during the week. All shifts are rotated also.
The hourly rate is $14/ $15
The Customer Service Representative II is responsible for providing high quality customer service to our consumers. The incumbent follows strict detailed policies and procedures to ensure payments are received in a timely fashion while remaining courteous and empathetic.
Efficiently handle all inbound calls to ensure customer satisfaction and retention of business.
Makes arrangements for early stage past due payments based on customer s financial situations.
Creates side notes for customers that require collateral protection insurance.
Accepts voluntary repossession from customers and provide solutions that will allow customer to retain vehicle.
Processes payments, due date changes, deferments, amendments, payment arrangements, pay-offs, title requests, and insurance status updates.
Uses multiple methods of communication, such as email, telephone calls, and mailings; to follow up with customers regarding their account.
Accurately complete all required documents and enter information in respective systems for all transactions. Maintain up to date customer contact information.
Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
Maintains a balance between company policy and customer benefit in decision making.
Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
Serves as a resource/subject matter expert and may provide training to fellow team members.
Achieves required score on department and FDCPA test.
Perform other duties as assigned.
Required:
High School Diploma/GED
1 year of customer Service
Computer Literacy to include Data Entry, Microsoft Word, Excel, & Outlook
Exceptional Verbal and Written communication skills
Preferred:
Some College coursework
1 year of call center, 1st party collections, and/or Buy Here Pay Here experience
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