Staffing Resources

Customer Service

Duluth, GA 30096

Posted: 02/07/2020 Employment Type: TempToFT Industry: None Job Number: 1887207 Pay Rate: $15.00/hour

Job Description

CUSTOMER SERVICE ROLE - full time customer-facing role in which we help educate customers about lighting for their specific needs, place orders, handle returns and warranty claims, as well as more generic tasks such as order status research, responding to emails, creating quotes, etc. This position requires strong verbal and written communication, though most customer inquiries already have templates responses. While we are a small-knit and hands-on team, there' s a lot of " learn as you go".
This position would start at $15.

The generic CS tasks would be:
Pulling voicemails each morning and throughout the day as needed
Answering phones from 9am - 4pm
Assisting customers with stock checks, product information, updates on their orders, etc
Gather information needed for customer returns, replacements, or parts requests
Enter sales orders when customers call in
Monitor customer service email as well as messaging portals and tickets
Help confirm/complete orders
Hours are 8-5 Monday - Friday

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