M-F 8-5 0-1 yr $15-16, 2-4 yr 16-17, 4-6 yr 18-19, 6+ yr $19-20 Scope: The Call Center Representative is responsible for answering a multi-line phone system and handling patient calls. Scheduling appointments and collecting patient information while maintaining client dignity and excellent customer service skills.
Essential Duties & Responsibilities:
Answering a multi-line phone system and handling patient calls. Scheduling and confirming patient appointments. Completing the new patient registration process, in person, & electronically. Create and update Patient Accounts in EMR, including demographic and insurance information. Verifying insurance eligibility and benefits with health plans. Obtaining referrals, precertification/pre-authorizations, as required. Collecting co-payments, coinsurances, deductibles, balances, etc... At or prior to service. Scanning and sorting medical records in appropriate location in EMR. Documenting in EMR, including management of tasks module. Managing fax inbox(es), both in EHR and standard fax. Communicating and collaborating with other health team members. Cross-training with other team-members, based on practice needs. Posting charges and payments in EMR. Completing and submitting accurate End-of-Day reconciliation utilizing EMR. Timely completion of all compliance training and testing. Other administrative duties assigned based on practice needs.
Education and/or Experience:
High School Diploma or equivalent. 1-2 years of medical office and call center experience Excellent computer skills and experience with MS Office Word, Excel, and Outlook
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About Cumming, GA
Take your career to new heights in Cumming, Georgia! Nestled in the heart of Forsyth County, this vibrant community offers a perfect blend of charm and growth opportunities for job seekers. From the stunning views of Lake Lanier to the bustling Cumming Town Center, this area boasts a unique Southern charm that's hard to resist. Explore job opportunities near iconic landmarks like the Sawnee Mountain Preserve or enjoy the local cuisine at Jekyll Brewing. With easy access to art galleries, theaters, and parks, Cumming, GA is not just a place to work but a place to thrive. Dive into our job listings today and discover the career of your dreams in this enchanting Southern gem!
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