Staffing Resources

770-638-8100

Customer Service

Buford, GA 30518

Posted: 06/10/2024 Employment Type: TempToFT Industry: None Job Number: 2100592

Job Description

Customer Service Temp to Hire – must have good phone, and computer experience. Call Center and Multitasking. SAP Experience is a huge plus - Must be Comfortable with email and Chat going at the same time.

We are looking for Sharp Professionals

Experience with inbound/outbound high call volume

Computer Savvy and comfortable with working in a CRM

Multitasker and quality customer service communication skills (Verbal and Written)

 

Monday – Friday 8-5

$16-24. hr doe and stability

Duties:

 

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

 

*Using phone/email/chat to communicate.

 

* Opens customer accounts by recording account information.

 

* Maintains customer records by updating account information.

 

* Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 

* Maintains financial accounts by processing customer adjustments.

 

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

 

* Prepares product or service reports by collecting and analyzing customer information.

 

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

 

Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.

Benefits:

 

Health insurance - employer contributes $375 credit

Dental insurance

Vision insurance

Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.

Company match 401(k) eligible at 1 year

Paid holidays

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About Buford, GA

Ready to take the next step in your career? Explore job opportunities in and around Buford, Georgia, where endless possibilities await. Nestled in Gwinnett County, Buford offers a perfect blend of charming southern hospitality and vibrant community life. With its close proximity to Lake Lanier, the Mall of Georgia, the Buford Community Center, and the beautiful Bogan Park, this area provides an unparalleled quality of life. Discover career growth in a region known for its diverse cuisine, stunning galleries like the Tannery Row Artist Colony, top-notch entertainment at the Buford Community Theater, and exciting sports events at the Coolray Field. Join us in Buford, where your next career adventure begins!