Staffing Resources

770-638-8100

Collections

Buford, GA 30518

Posted: 06/10/2024 Employment Type: TempToFT Industry: None Job Number: 2100590

Job Description

Collections Caller / Accounting Associate! Please see description below.

Typical range is $16-23.

Primary Objective: Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.

Maintain a favorable image of the company at all times

o Follow dress code

o Be on time

o Do not have excessive absences

o Keep company matters confidential

• Confidentiality

o Must maintain complete confidentiality with regards to company financial matters

• Account Collections and Customer Servicing

o Make 60-80 calls daily to customers regarding payment status of outstanding invoices

? Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances

o Provide customers with copies of invoices, documents as needed

o Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information

o Document customer interactions and collections efforts to maintain an effective record of collection attempts

o Serve as an advocate for our customer account service needs while proving the company’s value to the customer

o Address and resolve service/shipping/quality/warranty issues and questions

? Enter warranty RMAs as needed, addressing customer’s concerns with warranties

? Enter credit request activities to be sent through the credit review process with GM/Operations manager review

o Communicate to customer the value of our services, demonstrate our ability to respond to customer’s needs, that differentiate us from competitors

o Overcome any servicing objections and obstacles to continue the payment cycle

o Build long-term relationships with our customers to enhance retention

o Engage appropriate resources in order to address customer’s needs

• Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:

o Customer invoicing

o Credit card and check processing

o Customer requests for vendor set up

o AP vendor invoice processing

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About Buford, GA

Ready to take the next step in your career? Explore job opportunities in and around Buford, Georgia, where endless possibilities await. Nestled in Gwinnett County, Buford offers a perfect blend of charming southern hospitality and vibrant community life. With its close proximity to Lake Lanier, the Mall of Georgia, the Buford Community Center, and the beautiful Bogan Park, this area provides an unparalleled quality of life. Discover career growth in a region known for its diverse cuisine, stunning galleries like the Tannery Row Artist Colony, top-notch entertainment at the Buford Community Theater, and exciting sports events at the Coolray Field. Join us in Buford, where your next career adventure begins!