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Call Center Manager

Buford, GA 30518

Posted: 12/02/2025 Employment Type: TempToFT Industry: Management Job Number: 2153354

Job Description

Call Center Floor Manager

65K

Temp to Hire - for the right person a DH

This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team.

What You’ll Do:

• Lead and mentor a growing customer service team

• Optimize service processes for efficiency and client satisfaction

• Handle escalations and deliver innovative solutions

• Collaborate across departments to enhance customer experience

• Monitor key metrics and feedback to continuously improve

What We’re Looking For:

• Minimum of 5 years in managing customer service

• Excellent communication and team-building skills

• Proficiency in service systems and a customer-first mindset

• Bachelor’s degree preferred

 

• Competitive salary + bonuses

• Full benefits: medical, dental, vision, 401(k) with match

• Paid time off and holidays

• Career development in a stable, growing company

• Supportive team with room to grow

Meet Your Recruiter

Christine Steck

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About Buford, GA

Ready to take the next step in your career? Explore job opportunities in and around Buford, Georgia, where endless possibilities await. Nestled in Gwinnett County, Buford offers a perfect blend of charming southern hospitality and vibrant community life. With its close proximity to Lake Lanier, the Mall of Georgia, the Buford Community Center, and the beautiful Bogan Park, this area provides an unparalleled quality of life. Discover career growth in a region known for its diverse cuisine, stunning galleries like the Tannery Row Artist Colony, top-notch entertainment at the Buford Community Theater, and exciting sports events at the Coolray Field. Join us in Buford, where your next career adventure begins!