Collections Floor Supervisor

65K - DH for the right employee.

Temp to Hire

About the Role

We are looking for a motivated and experienced Floor Supervisor with experience in collections to lead and support our Collections team. This role is responsible for overseeing day-to-day collections operations, coaching agents, plugging in with agents, making collections calls daily, maintaining performance standards, and ensuring compliance with company policies and industry regulations.

Key Responsibilities

• Oversee daily floor operations for the Collections team.

• Monitor and plug into calls measuring agents performance and provide real-time coaching, feedback, and support.

• Make collections calls with team.

• Ensure adherence to compliance, call quality, and company procedures.

• Analyze team performance metrics and implement strategies to improve productivity and quality.

• Collaborate with supervisors and management to meet departmental goals.

• Handle escalations and assist agents with complex cases.

• Conduct regular quality audits and ensure corrective actions are followed.

• Prepare performance reports and communicate updates to leadership.

• Support new hire training and ongoing staff development.

Qualifications

• 2+ years of experience in Collections, Call Center, QA, or a related leadership role.

• Strong knowledge of collections practices, compliance requirements, and quality processes.

• Excellent communication, coaching, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficient with call center software, reporting tools, and QA platforms.

• Strong leadership presence with the ability to motivate diverse teams.

Preferred Skills

• Experience as a floor lead, supervisor, or QA coach.

• Bilingual a plus.

• Strong analytical skills and experience improving KPIs.

What We Offer

• Competitive salary

• Benefits package, including employer contribution to health insurance

• Opportunities for career growth

• Supportive and team-focused work environment