Staffing Resources

770-638-8100

Collections

Buford, GA 30518

Posted: 02/07/2024 Employment Type: TempToFT Industry: None Job Number: 2092142 Pay Rate: $20.00/hour

Job Description

Collections Caller / Accounting Associate! Please see description below.
Typical range is $16-22 and hour plus bonus. We are also offering a $1000 sign on bonus when the employee is full time on our companies payroll and has worked 90 days.
Primary Objective: Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.
Maintain a favorable image of the company at all times
o Follow dress code
o Be on time
o Do not have excessive absences
o Keep company matters confidential
Confidentiality
o Must maintain complete confidentiality with regards to company financial matters
Account Collections and Customer Servicing
o Make 60-80 calls daily to customers regarding payment status of outstanding invoices
? Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances
o Provide customers with copies of invoices, documents as needed
o Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information
o Document customer interactions and collections efforts to maintain an effective record of collection attempts
o Serve as an advocate for our customer account service needs while proving the company s value to the customer
o Address and resolve service/shipping/quality/warranty issues and questions
? Enter warranty RMAs as needed, addressing customer s concerns with warranties
? Enter credit request activities to be sent through the credit review process with GM/Operations manager review
o Communicate to customer the value of our services, demonstrate our ability to respond to customer s needs, that differentiate us from competitors
o Overcome any servicing objections and obstacles to continue the payment cycle
o Build long-term relationships with our customers to enhance retention
o Engage appropriate resources in order to address customer s needs
Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:
o Customer invoicing
o Credit card and check processing
o Customer requests for vendor set up
o AP vendor invoice processing
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