Collections Caller / Accounting Associate! Please see description below.

Typical range is $16-23.

Primary Objective: Contact customers to determine payment status, assist customers in making payments and resolving customer issues that are deterring payments.

Maintain a favorable image of the company at all times

o Follow dress code

o Be on time

o Do not have excessive absences

o Keep company matters confidential

• Confidentiality

o Must maintain complete confidentiality with regards to company financial matters

• Account Collections and Customer Servicing

o Make 60-80 calls daily to customers regarding payment status of outstanding invoices

? Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances

o Provide customers with copies of invoices, documents as needed

o Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information

o Document customer interactions and collections efforts to maintain an effective record of collection attempts

o Serve as an advocate for our customer account service needs while proving the company’s value to the customer

o Address and resolve service/shipping/quality/warranty issues and questions

? Enter warranty RMAs as needed, addressing customer’s concerns with warranties

? Enter credit request activities to be sent through the credit review process with GM/Operations manager review

o Communicate to customer the value of our services, demonstrate our ability to respond to customer’s needs, that differentiate us from competitors

o Overcome any servicing objections and obstacles to continue the payment cycle

o Build long-term relationships with our customers to enhance retention

o Engage appropriate resources in order to address customer’s needs

• Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:

o Customer invoicing

o Credit card and check processing

o Customer requests for vendor set up

o AP vendor invoice processing