Collections Specialist ~ $24.00- $25.00

Hardworking, self motivated, high energy, punctual and committed employee to perform collections and accounts receivable procedures in our Accounting Department. This position requires experience in accounts receivable, collections and invoicing in a high volume environment. Candidate needs to be able to multi-task with minimal supervision, meet deadlines and work well in a team oriented environment with a positive and pleasant demeanor.

Overview of Job Function:

The Accounts Receivable Specialist is responsible for daily collection activities this would include working with customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections.

Principal Duties and Essential Responsibilities:

• Prepare customer statements and collection letters as needed.

• Timely follow-up's and updates of past due accounts and collection notices.

• Process bad debt accounts and submit to collection agency.

• Process credit card payments when customer is on the phone as needed.

• Collect past due accounts that meet or exceed collection targets set by management.

• Ensure the proper billing adjustments & corrections are issued in a timely manner.

• Conduct the proper research and resolution for billing errors and disputes.

• Answer billing calls and resolve or route to the appropriate person to resolve.

• Work with AR, Collections, Sales department to resolve billing disputes.

• Answer overflow calls from main switchboard.

• Other office related tasked as assigned by manager.

Minimum Requirements:

• 5 years experience in a Collections or Billing position OR Associates Degree, plus 2 years experience.

• Strong communication ability to deal with customers in a professional yet aggressive manner.

• Ability to produce regular reports using excel.

• Excellent written and verbal communication skills.

• Works well under pressure.

• Strong problem solving and analytical skills.

• Excellent time management and the ability to multi task; organizational skills.

• Ability to work well in team environment.

• Strong attention to detail.

• Ability to work as needed for mid-month, month-end/ quarter-end requirements.

Experience with Microsoft Excel.