Staffing Resources
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Customer Service Buford
Buford, GA 30518 US
Posted: 03/16/2023
2023-03-16
2023-05-01
Employment Type:
TempToFT
Industry: None
Job Number: 2067875
Job Description
Customer Service Temp to Hire must have good phone, and computer experience. We are looking for Sharp Professionals
Experience with inbound/outbound high call volume
Computer Savvy and comfortable with working in a CRM
Multitasker and quality customer service communication skills (Verbal and Written)
Comfortable with email and Chat
Monday Friday 8-5
$16-24. Hr doe and stability
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
*Using phone/email/chat to communicate.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.
Benefits:
Health insurance - employer contributes $375 credit
Dental insurance
Vision insurance
Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.
Company match 401(k) eligible at 1 year
Paid holidays
Experience with inbound/outbound high call volume
Computer Savvy and comfortable with working in a CRM
Multitasker and quality customer service communication skills (Verbal and Written)
Comfortable with email and Chat
Monday Friday 8-5
$16-24. Hr doe and stability
Duties:
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
*Using phone/email/chat to communicate.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Prepares product or service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.
Benefits:
Health insurance - employer contributes $375 credit
Dental insurance
Vision insurance
Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.
Company match 401(k) eligible at 1 year
Paid holidays