Staffing Resources

770-638-8100

Customer Service

Buford, GA 30518

Posted: 01/04/2021 Employment Type: TempToFT Industry: None Job Number: 1920152 Pay Rate: $16.00/hour

Job Description

Experience with inbound/outbound high call volume
Computer Savvy and comfortable with working in a CRM
Multitasker and quality customer service communication skills (Verbal and Written)
Comfortable with email and Chat
Monday Friday 8-5
With experience $15--16
Duties:

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

*Using phone/email/chat to communicate.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:

Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.
Benefits:

100% employer paid health insurance
Dental insurance
Vision insurance
Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.
Company match 401(k) eligible at 1 year
Paid holidays
No experience but wanting to make a career change to come out of Retail $12-14 hr
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