Staffing Resources


Customer Service

Buford, GA 30518

Posted: 01/04/2021 Employment Type: TempToFT Industry: None Job Number: 1920152 Pay Rate: $16.00/hour

Job Description

Experience with inbound/outbound high call volume
Computer Savvy and comfortable with working in a CRM
Multitasker and quality customer service communication skills (Verbal and Written)
Comfortable with email and Chat
Monday Friday 8-5
With experience $15--16

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

*Using phone/email/chat to communicate.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Customer Service, Phone Skills, Email Skills, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analyzing Information, Multi-tasking, etc.

100% employer paid health insurance
Dental insurance
Vision insurance
Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.
Company match 401(k) eligible at 1 year
Paid holidays
No experience but wanting to make a career change to come out of Retail $12-14 hr
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