Staffing Resources

770-638-8100

Customer Service Rep

Buford, GA 30518

Posted: 01/09/2020 Employment Type: TempToFT Industry: None Job Number: 1883892 Pay Rate: $16.00/hour

Job Description

Job Summary
Temp - 3-6 months
The Technical Support Representative is responsible for handling inquiries via phone and electronically, processing orders and/or claims accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills, as well as exercising some independent judgment. The representative will work with all departments of the Company to ensure the customer is satisfied to the best of our company s ability. This requires a combination of empathy and firmness, a thorough understanding of the business, and a style of communicating that reflects objectivity and professionalism.

Education and/or Experience Desired
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School Diploma/GED required.
A College degree or 2 years related experience and/or training; or equivalent combination of education and experience.
Customer Service and/or Call Center experience is a must.
Intermediate knowledge of Microsoft Office applications is a must (Excel, Outlook, Word, etc.).
Experience working in a high volume, fast-paced department preferred.
Experience with CRM systems, B2B, E-Commerce, EDI preferred.
Work experience in the power tool industry preferred.
Prior experience in Tool Repair or Rental Repair is a plus.
Experience with up-sales is a plus.
Experience with JDA and/or other customer planning systems a plus.
Responsible for answering 50-90 customer calls related to the Power Tool Industry per day in a timely manner while ensuring superior customer service is delivered at all times to all customers both external and internal.
? Handles inquiries received by phone and electronically, including but not limited to quotes, order status, ETA s, claim status, repair status, return requests, billing/shipping errors, etc. May be assigned customers requiring more detailed or special attention.
Responsible for processing customers orders submitted via phone, EDI, B2B, email and fax, including but not limited to verifying customer account number, pricing, ship from location, product availability, etc.
Responsible for processing claims.
Responsible for processing credit card payments.
Works on complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Enters alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and enters necessary codes. Strong emphasis on data entry with related computer responsibilities while maintaining telephone support as needed.
Must engage in troubleshooting Power Tools (Cordless Battery Operated and Corded Electric) Outdoor Power Equipment, String Trimmers, Chainsaws (Cordless, Corded Electric and Gas), Generators, Hedgers, etc.
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