Location: Buford | ?? Full-Time | ?? Management
We’re looking for a Customer Service Manager who is passionate about leading teams, building strong client relationships, and driving continuous improvement. ?? Your leadership will directly shape the customer experience and strengthen our company’s reputation for excellence.
What You’ll Do
Lead, coach, and mentor a growing customer service team to achieve success.
Oversee daily operations and ensure inquiries & escalations are handled quickly and effectively.
Develop and refine policies and procedures to boost efficiency and satisfaction.
Collaborate with Sales, Operations, and Technical teams to create a seamless customer journey.
Monitor customer feedback & metrics, taking proactive action to improve service.
Resolve escalations with professionalism, turning challenges into stronger relationships.
Recruit, train, and evaluate team members to build a high-performing department.? What You’ll Bring
5+ years leading a customer service team (industrial/B2B experience preferred).
Strong communication, problem-solving, and leadership skills.
Proven track record of optimizing service processes with measurable results.
Proficiency with CRM platforms, service systems, and reporting tools.
Bachelor’s degree preferred (or equivalent experience).
What We Offer
Competitive salary + performance bonuses
Full benefits: medical, dental, vision, 401(k) with company match
Paid time off & holidays
Career growth opportunities in a stable, expanding company
A supportive, collaborative culture where your leadership truly makes an impact
Ready to lead a team, inspire excellence, and take your career to the next level? Apply today and be part of our success story! ?
45K +
Benefits.