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APPROVALS Collections Caller Location: Buford, Georgia

Collections / Approvals Caller – 1 Position

• 80–100 outbound calls per day

• Ability to pivot between collections and approvals

• Minimum of 1 year of high-volume outbound collections experience

Temp-to-Hire Pay Range: $18–$20 per hour (or more based on experience)

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. Account Collections and Customer Servicing**

o Make 60-80 calls daily to customers regarding payment status of outstanding invoices

• Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances

o Provide customers with copies of invoices, documents as needed

o Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information

o Document customer interactions and collections efforts to maintain an effective record of collection attempts

o Serve as an advocate for our customer account service needs while proving the company’s value to the customer

o Address and resolve service/shipping/quality/warranty issues and questions

• Enter warranty RMAs as needed, addressing customer’s concerns with warranties

• Enter credit request activities to be sent through the credit review process with GM/Operations manager review

o Communicate to customer the value of our services, demonstrate our ability to respond to customer’s needs, that differentiate us from competitors

o Overcome any servicing objections and obstacles to continue the payment cycle

o Build long-term relationships with our customers to enhance retention

o Engage appropriate resources in order to address customer’s needs

• Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:

o Customer invoicing

o Credit card and check processing

o Customer requests for vendor set up

o AP vendor invoice processing

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