CSR Hot Line- must be able to work a weekend day if you are wanting full time hours.
Start the week of 3/9 hours needed are between M-F (1 weekday off) 10a-12a and one weekend day.
Pay rate depending on experience $17-18phr
5 days/40 hours, but we do have overtime available on occasion as well.
Prerequisites:
Education or Training—Some college preferred but not required
Experience—Two years’ experience in hospitality workers, retail workers, and other positions, so call center experience is nice but not necessary
Special Skills and Personality Traits—Excellent communication and organizational
skills; good listening skills; problem-solving & decision-making skills; ability to work
with minimal supervision; ability to multi-task; strong spelling and proofreading skills
Position Description:
CSR in a 24/7 call center environment for a national insurance adjusting company. Incoming calls from various contacts for branch locations will be handled or transferred to voicemail. Primarily handles accident loss reports for various insurance companies: taking the details of the loss, assigning the most appropriate branch location for immediate response if needed, coordinating on-scene calls between adjusters and clients.
The atmosphere is quick to change from very slow/quiet to highly charged, with high-stress situations that need quick decisions. MUST have the ability to work closely with others as a group.
· Ability to make split-minute decisions; the ability to distinguish between a critical situation that needs immediate attention and a run of the mill call about a policy question or simple follow up question.
· Strong problem-solving skills and excellent written, verbal and listening skills. Basic computer skills and experience using a multi-line phone (logging into a CSR phone queue, placing people on hold, transferring calls) are a definite plus