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General Description: The Membership Coordinator assists the Association Executive in achieving the Association’s goals and objectives, and is directly responsible for:

Develop, plan, implement, and evaluate marketing programs, which result in the recruitment of new members and the retention of existing members; Providing advice on membership program features, needs, and other issues that contribute to the short and long term success of the Association; and, Fulfilling all relevant duties in accordance with the policies of Association and the procedural requirements as stipulated in the Policies and Procedures Manual. This position manages all aspects of membership for the association including recruitment of new members and retention of existing members. Plans and implements new procedures and methods to achieve strategic goals.

Job Title: Membership Coordinator

Hours: Monday-Friday, 8am-5pm, some flexibility required

Salary Range: $40k-45k

RESPONSIBLITIES

· Implement membership strategies that support the recruitment of new members and the retention of existing members.

· Creates a member-focused culture and models relationship-building skills in all interactions.

· Oversee the annual dues renewal billing processes in collaboration with other departments including maintaining accuracy of the dues billing timeline.

· Ensures the accurate transmission of Member dues, fees, and reports to the Georgia Association of REALTORS® and National Association of REALTORS®.

· Oversee the timely and accurate new member application and sign-up process.

· Analyzes and evaluates current Membership Department processes, opportunities, and needs and develops plans accordingly.

· Answers member questions in person, by phone, and via email.

· Supports assigned committees in the development and implementation of the overall strategic plan to accomplish association goals.

· Creates and fosters a member-focused culture and models relationship-building skills in all interactions.

· Ensures that all voice mails are attended to and calls returned in a timely manner before close of business each day.

· Adjusts complaints concerning billing or service rendered, referring complaints of service failures to the Association Executive for investigation.

· Maintains membership files.

· Additional duties as assigned are based on business needs of the association.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Bachelor’s degree in business administration or a related field required.

· A minimum of 3 years of experience serving in a REALTOR® Association position is highly preferred.

· A minimum of 2 years of supervisory experience is required, with a demonstrated track record of strong leadership.

· Knowledge with RAMCO or Growth Zone AMS platforms is highly advantageous.

· Strong knowledge of Microsoft Office (Word, Excel, Outlook) is also required.

· Strong organization, follow-up, and time management skills are required.

· Must be able to stay on task, meet deadlines, and tolerate interruptions.

· Must have a superior customer service mentality, a positive attitude, and the ability to resolve conflicts when needed.

· Proven ability to establish and maintain strong working relationships with current customers while staying focused on prospecting and sales activity required to grow new business.

· Strong interpersonal skills during both oral and written communications, including email, with a high degree of respect, tact, diplomacy, and professionalism.