Must have good phone, and computer experience.

At least 2 year’s experience, inbound call center experience Heavy Phones & Multitasking.

SAP Experience is a huge plus - Must be Comfortable with email and Chat going at the same time. High Call volume

Basic Excel - just entering information.

The software we work out of are SAP and SalesTool- not required

strong presence on the phone, SAP experience is a plus, inbound and outbound CS experience is required. Business casual dress, the ability to type 45 wpm, compose professional emails, chats and able to do admin tasks needed in the CSR department. Multi-tasking is a must.

We are looking for Sharp Professionals

Computer Savvy and comfortable with working in a CRM

Multitasker and quality customer service communication skills (Verbal and Written)

Monday – Friday 8-5

$18-21 hr doe and stability

Duties:

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Benefits:

Health insurance - employer contributes $375 credit

Dental insurance

Vision insurance

Paid Time Off: 6 days (48 hours) of PTO. An additional 5 days (40 hours) is granted on 1 year anniversary.

Company match 401(k) eligible at 1 year

Paid holidays

23-26 hr.

Temp to Hire - for the right person a DH

What We’re Looking For:

• Minimum of 5 years in managing customer service

• Excellent communication and team-building skills

• Proficiency in service systems and a customer-first mindset

• Bachelor’s degree preferred

This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team.

What You’ll Do:

• Lead and mentor a growing customer service team

• Optimize service processes for efficiency and client satisfaction

• Handle escalations and deliver innovative solutions

• Collaborate across departments to enhance customer experience

• Monitor key metrics and feedback to continuously improve

• Competitive salary + bonuses

• Full benefits: medical, dental, vision, 401(k) with match

• Paid time off and holidays

• Career development in a stable, growing company

• Supportive team with room to grow

9-5 M- F

We are looking for customer service professionals who want to help our members, providers, and other healthcare advocates. You will provide personalized and company-based practices to deliver solutions and answers to questions that relate to our healthcare products and solutions. The ideal candidate will have a commitment to service and providing a best-in-class experience for all callers.

Customer Service Representatives are responsible for providing expertise and customer service support to members, customers, and / or providers; providing direct phone-based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

• Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims and correspondence

• Assist customers in website navigation and self-service options for their health plan

• Own a problem through to resolution on behalf of a member in real time or through comprehensive and timely follow-up

• Escalate member and provider issues to appropriate team members, as defined by our procedures

• Provide education and status on previously submitted pre-authorizations or pre-determination requests

• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

• Proficient problem-solving skills

• Proficient in translating healthcare-related terminology and complex processes into simple, step-by-step instructions customers can understand and act upon

• Flexibility to customize approach to meet all types of member communication styles and personalities

• Proficient conflict management skills to include ability to resolve issues and demonstrating personal resilience

• Ability to work without constant direction from management

• Basic tasks are completed without review by others

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this post.

Required Qualifications:

• High School Diploma / GED (or higher)

• 1+ years of Customer Service experience

• Ability to successfully complete the company training program within the required timeframe

• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and / or weekends, as needed

Preferred Qualifications:

• Associate’s degree (or higher)

• Health care experience

Temp-to-Perm Opportunity

Location: In-office | Suwanee, GA
Schedule: Monday–Friday | 9:00 AM – 6:00 PM
Pay: $20.00–$22.00 per hour (based on experience)
Incentives: Typical monthly bonuses range from $500–$1,500+

Sales or call center experience preferred—or a strong desire to grow in inside sales, a great personality, and a genuine love of talking with customers.

Reports To: Inside Sales Manager
Pre-Employment Screening: Criminal background check, credit check, and drug test required

About the Role

We’re seeking an energetic and customer-focused Inside Sales Consultant to join a growing team in Suwanee, GA. This is a temp-to-perm opportunity with strong earning potential and long-term career growth for the right candidate.

In this role, you’ll handle both inbound and outbound calls, consult with prospective and existing customers, and recommend products and services that best meet their needs. You’ll thrive if you enjoy building rapport over the phone, overcoming objections, and delivering a positive customer experience while consistently meeting sales goals.

What You’ll Do

• Handle inbound leads via phone, email, and text while generating outbound sales opportunities daily

• Consult with customers to understand their needs and recommend appropriate product solutions

• Upsell services and confidently overcome objections

• Conduct needs analyses to uncover customer challenges and opportunities

• Multitask across phone, email, and chat in a fast-paced sales environment

• Manage and update customer accounts across multiple systems (CRM/CMS)

• Schedule appointments for Outside Sales using internal tools

• Collaborate closely with Marketing, Operations, and Outside Sales teams

• Meet or exceed key performance metrics, including call volume, quality, and sales quotas

• Return all customer follow-ups (calls, emails, texts, voicemails) within the same business day

• Process account cancellations and attempt retention when appropriate

• Perform additional duties as assigned

Ideal Candidate

• Bachelor’s degree or equivalent professional experience

• Prior sales or call center experience strongly preferred

• Excellent verbal and written communication skills

• Confident, friendly phone presence with the ability to build rapport quickly

• Self-motivated and comfortable taking initiative

• Strong interpersonal and teamwork skills

• Able to thrive in a fast-paced, goal-oriented environment

• Proficient with Microsoft Word, Excel, and Outlook

• Familiarity with CRM or contact management systems is a plus

Compensation & Growth

• Hourly pay: $20–$22 to start

• Monthly bonuses: Average $500–$1,500+ based on performance

• Clear expectations, performance metrics, and advancement opportunities

Benefits (Once Converted to Permanent Employee)

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off (PTO)

• 401(k) with company matching

Schedule Details

• 8-hour shifts

• Monday through Friday

• No weekends

Temp to perm

$ 58k

M-F (7-4, 8-5 or 9-6) (Fridays work from Home)

5 YEARS + Experience.

Need someone who can analyze data/credits.

Needs to have experience working in Customer portals

Needs to have experience with Freight claims

The A/R Specialist has assigned accounts that they are responsible for.

• Aging Report

o The goal is to keep the Aging manageable and under 30 days past due.

o Review invoice status on the customer’s portal.

o Email the customers within 7 – 12 days past the due date.

o Following up if no response or if the payment has not been received.

o Keep the diary updated on the customer’s accounts.

• Deductions

o Download DM invoices and details of the issue.

o Pull email communications, print the original invoice, etc.. to complete the packet and validate prior to entering the claims.

o Process any claims for deductions, such as shortages, defectives, rebates, and allowances.

• Disputes

o Shortage claims – pull POD’s and dispute on the customer’s portal or via email.

o Rebates, co-ops, other allowances

? If deemed Invalid or were over-deducted.

? Request supporting data.

o Follow-up for status of data or repayment.

• Remittance Advices

o Download remits from customers’ portal or email if not provided at the time of payment.

• Direct Import

o Process the packets to Company Purchasing.

o Process the packets to the Bank after the orders have shipped.

o Follow up to confirm the approved date of payment.

• Freight Claims – process LTL and Small Parcel Claims on the portals.

• Excel – Creating statements, open A/R, Aging Report, Researching, etc…

• Queries – Pull in data to research or assist in daily tasks.

• Auditors, various reports, and tasks as required.

• Clerical Tasks such as filing, pulling documents, scanning, etc…

• Works well with deadlines

• Team Oriented

o Work with various departments, such as Customer Service, Sales Dept, Purchasing, and others in the A/R Team

APPROVALS Collections Caller Location: Buford, Georgia

Collections / Approvals Caller –

•High volume outbound calls daily

• Ability to pivot between collections and approvals

• Minimum of 1 year of high-volume outbound collections experience

Temp-to-Hire Pay Range: $18–$20 per hour (or more based on experience)

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. Account Collections and Customer Servicing**

o Make 60-80 calls daily to customers regarding payment status of outstanding invoices

• Ensure the aging report is adequately contacted to maintain contacts with any outstanding account balances

o Provide customers with copies of invoices, documents as needed

o Facilitate payments from customers, including taking credit card information, providing bank/ACH information or remit to information

o Document customer interactions and collections efforts to maintain an effective record of collection attempts

o Serve as an advocate for our customer account service needs while proving the company’s value to the customer

o Address and resolve service/shipping/quality/warranty issues and questions

• Enter warranty RMAs as needed, addressing customer’s concerns with warranties

• Enter credit request activities to be sent through the credit review process with GM/Operations manager review

o Communicate to customer the value of our services, demonstrate our ability to respond to customer’s needs, that differentiate us from competitors

o Overcome any servicing objections and obstacles to continue the payment cycle

o Build long-term relationships with our customers to enhance retention

o Engage appropriate resources in order to address customer’s needs

• Back up Accounting Associate functions (cross trained upon successful competency in system and account collections functions), may include:

o Customer invoicing

o Credit card and check processing

o Customer requests for vendor set up

o AP vendor invoice processing

•

Rate: $28 - $30

Business Casual Dress Code.

Hours: 9 a.m. to 6 p.m., with a one-hour lunch that they must take between 12:00 p.m. to 1:00 pm or 1:00 pm to 2:00 pm.

A Staff Accountant maintains general ledgers, reconciles accounts, and

prepares financial reports (balance sheets, P&L) to ensure compliance

with GAAP. They handle daily accounting functions like AP/AR,

month-end closing, and tax filings. This role requires strong Excel

skills, attention to detail, and a Bachelor’s in Accounting.

Core Responsibilities

General Ledger & Reporting: Maintain the general ledger, prepare

monthly balance sheets, income statements, and cash flow reports.

Reconciliations: Reconcile bank accounts, credit cards, and general

ledger accounts monthly.

Month-End Close: Assist in the month-end/year-end closing process,

including journal entries, accruals, and fixed asset depreciation.

Accounts Payable/Receivable: Code invoices, verify deposits, and

manage AR collections.

Compliance & Audit: Ensure financial transactions comply with GAAP,

assist with tax filings (federal/state/local), and provide

documentation for audits.

Analysis: Analyze financial information to identify trends, variances,

and opportunities for cost reduction.

Key Skills and Requirements

Education: Bachelor’s degree in Accounting (This is a MUST.)

Technical Skills: Proficiency in accounting software and advanced

Microsoft Excel capabilities.

Knowledge: Solid understanding of Generally Accepted Accounting

Principles (GAAP).

Abilities: Strong analytical, organizational, and time-management

skills; ability to work independently in a fast-paced environment.

Attention to detail and consistency are a must. Also integrity and honesty.

Experience Level

At least 1 year of experience in Accounting.

Temp to perm, after conversion, their pay rate will depend on their progress and performance. We offer medical and dental insurance to full-time company employees.

Inside Sales/ Call Center -Drive to be on the phone

Telemarketing background seem to do well.

Must have pretty good job stability

• $20.00-30.00 per hour and up (depending on experience)

• Schedule: 8:00 AM – 5:00 PM

• Monday – Friday

• Company-issued cell phone

• Required to make 80-100 daily (high call volume environment)

• Paid training

• Uncapped bonuses, incentives, and commission brackets

The software we work out of are SAP and SalesTool

The average sales person can expect to make 60-65K their first year.

Outbound calls

Bonus structure per month

2% on all net repairs

Bonus Goals